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Who We Are

NDIS registered provider supporting independence, health and happiness across Ipswich, the Darling Downs, Lockyer Valley, Oakey, Warwick, Ipswich and surrounds.

Our story

Built by support workers, for participants who deserve better

About Us Support Services (AUSS) is owned and run by highly experienced disability support workers who saw a need for more transparency and presence from NDIS provider management teams. We started AUSS to close that gap — combining hands-on care experience with honest, accessible management.

Honesty, compassion and integrity are the values we live by in everything we do, every single day, across every region we serve.

Get Help — 0457 922 534
Group of NDIS participants enjoying an inclusive community activity outdoors
Our mission

“To provide compassionate, person-centred support that empowers people to live with dignity, independence, and choice — delivered with honesty, integrity and empathy at the heart of everything we do.”

Our approach

A genuine person-centred approach

At AUSS, we place each participant at the heart of everything we do. We work closely with individuals across Ipswich, Ipswich and surrounding communities to understand their unique goals, preferences, strengths and aspirations — co-designing flexible, tailored support plans that empower choice and control.

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Active Listening

We collaborate with participants and their support networks from day one.

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Tailored Plans

Flexible support plans designed around your goals — never a generic template.

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Independence First

Every service we deliver is built to promote choice, control and growth.

What makes us different

Why choose About Us Support Services?

01

Worker-Owned, Not Corporate

We are run by people who have worked on the ground, not a distant head office.

02

Real Local Knowledge

Based at 282 Tor St, Ipswich, with deep ties across the Darling Downs and Ipswich.

03

Transparent Communication

You will always be able to reach a real person, no automated runarounds.

04

Full-Spectrum Support

Community access, in-home care and SIL all under one trusted provider.

Let’s talk about what support could look like for you

Reach out for personalised support today — our local Ipswich team is ready to help.

📞 Call 0457 922 534Send an Enquiry
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